Refund policy

X. RETURN OF GOODS

1. It is not our policy to accept returns of goods except where we are in error in terms of the quantity or type of the goods supplied. Should we ever agree to accept the return of goods, we will make a charge for administrative costs and where appropriate for rectification of the goods. You should never return goods to us without our prior approval in writing.

 

XI. REPLACEMENT OF DEFECTIVE GOODS

1. If within 7 days after delivery of the goods you shall discover any inherent defect in the goods arising under proper use from faulty design (other than a design made, furnished or specified by you), materials or workmanship, you shall give us written notice thereof and we shall, upon being satisfied that such defect arose as aforementioned, make good such defect by replacement or repay (at our option).
2. In so far that any defective goods or parts thereof cannot be repaired on site, you shall promptly return the same to us carriage paid. If and when we accept responsibility to repair or replace the goods then we will refund and pay all reasonable carriage costs.
3. We do not accept responsibility to repair or replace any defective goods or part thereof which have not been manufactured by us, but you shall in such cases be entitled to the benefit of such warranty or guarantee (if any) as may have been given by the manufacturer. Furthermore, we accept no responsibility for any direct or consequential loss arising from faulty goods supplied by us where the fault has arisen as a result of misuse or inadequate or improper handling or maintenance, modification, servicing or storage.